information and communication technology, skill shortages, professional labour markets

Information and Communication Technology (ICT) Skill Gaps and Company-Level Performance

This paper draws on the ICT Professionals Survey (carried out between December 2000-February 2001) and matching post-survey financial data to examine the determinants of ICT-related Ôinternal skill gaps' and their impact on company sales performance. The most common reasons for internal skill gaps (ICT professionals lacking full proficiency in their current jobs) are reported as Ôlack of skills or experience of new technologies' and Ôfailure to train and develop staff'.