A Qualitative Investigation into the Experience of Workers in the Hospitality Sector in Scotland

This research examines experiences of fair work in the hospitality industry in Scotland. The research was commissioned by the Fair Work Convention, an independent body that advises the Scottish Government on advancing fair work for all in Scotland. The report will feed into their inquiry into the hospitality sector that will develop recommendations for the Scottish Government and the industry.

The report focuses on the perspectives and lived experiences of hospitality workers. In particular, it explores the impacts of precarious work, low pay and poor working conditions on the physical, mental and social well-being of those working in the hospitality industry. It also looks at how these experiences have been adversely affected by recent social and political events, particularly COVID-19, Brexit, industry-wide

staff shortages and the cost-of-living crisis. The research presents a diversity of voices and experiences, including those of women, workers with recent histories of migration to Scotland and workers in rural and island locations in Scotland; many of

whom face a unique set of challenges in the hospitality industry. The report additionally explores positive experiences of work among hospitality workers, relating particularly to their everyday relationships with customers and with co-workers.

Finally, the report looks at workers’ views and experiences of progression and training as well as communication and voice in the workplace.